Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is your return policy for designer pieces?
We offer returns on full-priced items within 14 days of delivery for a store credit or refund. Items must be in original condition with all designer tags and security seals attached.
Do you offer international shipping?
Yes, we ship our curated collections worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
Are the items sold on Girls with Gems authentic?
Absolutely. We pride ourselves on sourcing only 100% authentic designer labels directly from the brands or authorized distributors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer care team immediately, and we will do our best to assist before the order is packed.