Returns & Exchanges
At Girls with Gems, we want you to love your new fashion finds, which is why we offer a 14-day return period for store credit or exchange on all full-priced items. Please ensure all garments are returned in their original condition with tags attached and no signs of wear.
Request a Return
Log into our online portal with your order number and email address to select the items you wish to return and receive your authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags, dust bags, and authenticity cards are included to avoid a restocking fee.
Ship It Back
Affix your generated shipping label to the parcel and drop it off at your nearest authorized carrier location, keeping a copy of your tracking receipt for reference.
Quality Check & Credit
Once our warehouse team inspects your return, we will issue a store credit via email within 3-5 business days for you to use on your next luxury purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing